Sabinetek, makers of SmartMike+, want to ensure you have a great experience. An important part of that experience is the peace of mind that a warranty brings and knowing a company will stand behind its product. If you run into any problems with SmartMike+ we want to know about them. We’re committed to making things right and so each SmartMike+ comes with a one year warranty. The warranty details are below, but if you want to skip the legal jargon feel free to reach out to our customer support team (support@sabinetek.com) and they can walk you through it.
Important: Before returning a SmartMike+ for refund or warranty, you must secure a Return Merchandise Authorization (RMA) number first. Units sent without an RMA will not be eligible for a refund or warranty replacement. You can secure an RMA number by writing support@sabinetek.com.
Sabinetek, makers of SmartMike+, include a one year warranty repair/replacement policy with each SmartMike+ order. The one year period begins when SmartMike+ is delivered to you. We will fix or replace your SmartMike+ for any defect or failure that occurs through normal use*. This warranty applies to the SmartMike+ device itself and does not apply to any cables or the power adapter provided with each SmartMike+ purchase.
The warranty applies to normal use scenarios and does not apply to: loss or damage of the device due to theft, accidents, mishandling, abuse, water damage, or operating SmartMike+ outside of its certified weather conditions.
Sabinetek is not liable for any units damaged or lost during return shipping. SmartMike+ should be packaged in its original gift box within an outer cardboard box to ensure safety. We recommend using a reputable courier and service that provides a tracking number and insurance.
Once repaired or replaced, Sabinetek will be responsible for shipping charges to deliver SmartMike+l back to you. If your SmartMike+ l is repaired or replaced the warranty remains valid from the delivery date of the original SmartMike+.
Founded in 2014, Sabine Technologies Co, Ltd. Focuses on technologies and products in mobile acoustics, audio processing, and communication. SabineTek has won seven Innovation Awards at CES for four consecutive years since 2018, and created acoustic processing algorithms for quality restoration, digital audio effects, codecs, and AI-based source processing.
