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shipping policy

We have multiple shipping locations worldwide. We locate our primary warehouse in Hong Kong, however, we also have shipping capability originating from the U.S, UK, and Germany. Thus we ship origination for each order primarily based on a customer's physical address. Our goal is to use the fastest and safest method to deliver our products to our customers.

Shipping& Delivery

Shipping Time Frame

We ship worldwide. You can have your SmartMike+ ship with the following delivery option.

US customer only

The delivery time frame for US customers is 4-7 business days.

Other location except US

For those customers who's located outside of US, we have three delivery option which are:

  • Standard Delivery 12-22 business days.

  • Expedited 14-21 business days.

  • First Class 3-7 business days.

You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. 

The time frame may vary depending on your country. We do our best to make this estimated delivery as accurate as possible. 

 Sometimes the delivery of your SmartMike+ will take longer than expected. This is because of customs clearance procedures. We also want to inform you it may require you to pay the custom fees, the amount will vary depending on your country’s law.

Missing, Lost or Stolen package

If your package is missing or lost, we advised you to contact the shipping courier that's assign to your shipment. We have no control over the shipment of your package once we hand it to the courier.

 If the shipment status says “Delivered” but you didn’t receive the package, you must contact the courier. Sometimes they drop off the package to your local post office or they leave the package to your neighbor if you are not home on the day of delivery. 

Damage or defect

As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

If your SmartMike+ is damaged, you can send us a photo and video showing the damage or defect. You can send it to our customer support team to help you get through the problem you are having. 

 If you need further help regarding your order, you can contact us on our email or you can contact us here.