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return policy

Sabinetek, the makers of SmartMike+, think you’ll love your SmarMike+ experience. However, we’re also realistic and know that sometimes things aren’t perfect. If you’re having any trouble, please review the troubleshooting tips here and other tools available here. If still needing help, contact our support team via email (support@smartmikeplus.com) and we’ll do everything we can to make it right. If still not satisfied, we’re happy to provide a refund per the below policies.

FOR HOW LONG CAN I RETURN SMARTMIKE+?


For orders placed via Sabinetek.com, we accept returns for SmartMike+ for 60 days from when the order will deliver to you.

HOW DO I start THE RETURN? CAN I JUST SEND IT TO YOUR ADDRESS?


Important: Before shipping back your SmartMike+, it must provide you a Return Merchandise Authorization (RMA) number along with the correct address to return your SmartMike+ to. It will not provide orders without an RMA number or shipped refunds. Please include your name and RMA number inside the parcel.


To receive an RMA number and the proper return address, use the contact page or email us (support@smartmikeplus.com) with your intention to return your order. You can fill out this return form if desired, but it is not obligated. Once you receive your RMA number, you have 14 days to ship your order back to us.

WHAT CAN BE RETURNED?


We only accept returns of complete orders. Your SmartMike+ will need to return in its original packaging with all parts originally sent to you. Your SmartMike+ and all parts will need to return in brand-new condition. If your order arrived defective, see our warranty policy.

WHAT ABOUT SHIPPING?


Original shipping costs are non refundable, except with delivery errors by Sabinetek or the shipping couriers we use, or under 14-day cooling-off regulations. For all returns shipping charges must prepare by the customer. I may not drop returns off at our office. 


 Sabinetek is not liable for any units damaged or lost during return shipping. SmartMike+ should be packaged in its original gift box within an outer cardboard box to ensure safety. We recommend using a reputable courier and service that provides a tracking number and insurance. 


 For non-U.S. customers, please mark the package ‘PRODUCT RETURN’ to avoid any delays due to customs.

WHEN WILL I RECEIVE MY REFUND?


After you send us your return, we will inspect the package and device. If all components includes and in brand-new condition, we will approve the refund and issue your funds. Please allow up to 10 business days for a refund to process once we have received your package. We will email you once your refund is approved and we have sent funds.


 If we do not approve your refund, we will email you with this result. If there are missing components and you wish to supply those, you can mail them to us.

HOW ARE FUNDS SENT BACK TO ME?


We will credit the debit/credit card used to purchase SmartMike+. If not available, we can issue a refund via Paypal.

WHAT IF I HAVE A PROBLEM AFTER 60 DAYS?


Sabine Technology Co., Ltd, reserves the right to refuse refunds if they do not meet any of the above conditions.