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shipping policy

IMPORTANT NOTICE!


Because of the Coronavirus and outrageous demand of the SmartMike+ order processing can take up to 2-5 business days.

We have multiple shipping locations worldwide. We locate our primary warehouse in Hong Kong, however, we also have shipping capability originating from the U.S. Thus we ship origination for each order primarily based on a customer's physical address. Our goal is to use the fastest and safest method to deliver our products to our customers.

Shipping& Delivery


Shipping Time Frame

We ship worldwide. You can have your SmartMike+ ship with the following delivery option.

Shipping fee

$9.99 Standard Shipping 

$49.99 Express


Note: Free Shipping to US / CA / HK

US customer only

The delivery time frame for US customers is 

Standard: 9 - 14 Days 

 Expedited: 5 - 8 Days 

Express: 3 - 5 Days 

Other location except US

For those customers who's located outside of US, we have  delivery option which are:

  • Mexico & South America:

    Express: 5 - 8 Days 

  • Canada

    Standard: 9 - 14 Days

    DaysExpress: 3 - 5 Days 

  • Europe

    Standard: 14 - 21 Days 

    Express: 5 - 8 Days 

  • Australia

    Standard: 9 - 14 Days 

    Express: 5 - 8 Days 

  • Rest of the World

    Standard : 6 - 21 Days (depending on location) 

    Express: 5 - 8 Days (depending on location)

You will receive a shipping confirmation email that contains your tracking information as soon as we ship your order. 

The time frame may vary depending on your country. We do our best to make this estimated delivery as accurate as possible. 


 Sometimes the delivery of your SmartMike+ will take longer than expected. This is because of customs clearance procedures. We also want to inform you it may require you to pay the custom fees, the amount will vary depending on your country’s law.

HANDLING

All orders will typically will be within 2-5 business day from our warehouse and all orders will include tracking from dispatch to delivery. We will ship all ordered in durable packaging to ensure it does not damage your purchase during transit. Sabinetek is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive parcel timely manner and Sabinetek will assist as much as possible to trace a missing parcel. Sabinetek is not responsible or refunds of shipping costs in the event of delayed shipping of  product availability.

Missing, Lost or Stolen package

If your package is missing or lost, we advised you to contact the shipping courier that's assign to your shipment. We have no control over the shipment of your package once we hand it to the courier.


 If the shipment status says “Delivered” but you didn’t receive the package, you must contact the courier. Sometimes they drop off the package to your local post office or they leave the package to your neighbor if you are not home on the day of delivery. 

Damage or defect

As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.


If your SmartMike+ is damaged, you can send us a photo and video showing the damage or defect. You can send it to our customer support team support@sabinetek.com to help you get through the problem you are having. 


 If you need further help regarding your order, you can contact us on our email support@sabinetek.com or you can contact us here.